Customer Service 101; How Much Does Bad Customer Service Cost Your Business? Small Business Advice from SBDC Fort Lauderdale

We’ve all heard the phrase, “the customer is always right,” but are we truly acting on it on a daily basis and keeping our customers as happy as we can? Of course, there will always be that one customer that can just never be satisfied, but doing your best to keep the majority happy can save your small business some serious money.

The value of quality customer service cannot be overstated. According to the infographic below, U.S. businesses lose $83 billion annually due to poor customer service. Take a look at these surprising statistics (researched and designed by and make sure you’re implementing strong customer service tactics into your small business’ daily life!

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